Navigating a messy API and its documentation is challenging, with some APIs being robust while others are hastily thrown together and lacking documentation. Doug Puccetti, a Business Solutions Analyst at obo. Agency, spends his day sifting through cluttered APIs to automate tasks for clients. He uses Zapier to streamline data uploads, reducing the time spent on manual work by over 25%. With Zapier's webhooks and Code apps, he can automatically generate leads and move them between customer relationship managers (CRM) like HubSpot and Salesforce. By mixing and matching applications with each other, Doug's Zaps can perform various tasks, such as transferring leads from CRM to CRM or creating new leads from webinar attendees. The use of Zapier has made a significant impact on his work, freeing up time for more client-focused activities.