I was schooled in geometry by my 5-year-old son who told me a cylinder is a 3D rectangle. Our conversation about it led to him feeling hurt when I didn't accept his perspective, but he persisted and eventually showed me what he meant. This experience taught me the importance of seeking understanding before jumping to conclusions or imposing my own knowledge on others. It has also influenced how I approach customer support at Zapier, where I now prioritize gathering context and confirming my understanding with customers to resolve issues effectively. By taking a more curious and empathetic approach, I can avoid misunderstandings and create a safe space for people to express themselves.