Textline is a secure business text messaging platform designed to provide high-quality customer service by facilitating fast and convenient communication between businesses and their customers. The platform was founded in 2015 by Alan Braverman and Mark Lilien, who aimed to address the issue of company phone numbers not supporting texting. Today, Textline is used by sales teams, customer support, and operations teams worldwide, offering features such as message templates, automatic replies, and file attachments. It also integrates with Zapier for automation workflows, allowing users to automate tasks and connect with other apps. By leveraging the convenience of texting, businesses can improve their customer experience and respond promptly to customer inquiries and concerns.