The author is launching a series called "Support Chronicles" where they will share tips and tricks for providing better support to users, focusing on keyboard shortcuts. The author argues that using keyboard shortcuts can make support faster, more efficient, and empower the user, as it allows them to take control of their technology. They provide examples of common keyboard shortcuts such as Alt-Tab/Cmd-Tab, Ctrl-Tab/⌘-Option-Right Arrow, and Ctrl-F/⌘-F, but also acknowledge that relying solely on these may not be enough to save large amounts of time. Instead, the author suggests using custom search engines with assigned keywords to quickly access frequently searched information, which can make a significant difference in support efficiency.