Company
Date Published
Author
Richard Schnitzel
Word count
1667
Language
English
Hacker News points
None

Summary

Breaking down business processes into stages can help simplify operations and automate tasks, making it easier to manage a company's lead lifecycle. By identifying the five stages - getting a lead, turning that lead into a sale, onboarding the customer, delivering product or service, and offboarding the customer - businesses can create a clear workflow map. This process, known as the "layer method," involves adding layers of tasks that build upon each other, with each layer consisting of a starting point, desired outcome, and actions needed to achieve it. By automating repetitive tasks using tools like Zapier, businesses can streamline their operations and free up time for higher-touch tasks, ultimately empowering growth.