The line between automation helping humans be better and automation making them seem inhuman is crucial. While some people, like Kate Zasada, find humor in automated messages, others, like Jesse Taggert's ex-boyfriend, may not appreciate the lack of personal touch. Kristie Wirth, a Data Scientist at Zapier, believes that using automation to eliminate emotional responsibility can be awkward and inhuman, but using it to enable connection is acceptable. The key is finding the right balance between technology use and human interaction.