Vienna Greeters, a branch of the Global Greeter Network in Vienna, Austria, used Cognito Forms for its contact form customization and integration, but needed to send responses to Google Docs. They found Zapier, an app automator, which allowed them to automate workflows, sending form responses to Google Docs and organizing volunteers' information. With Zapier, they saved hours and prevented errors, now focusing on engaging with volunteers and improving their workflow.