At Zapier, they prioritize "defaulting to transparency" in their communication, aiming to help others do their work effectively without overwhelming each other with information. To achieve this, they've developed strategies such as being specific when posting on internal tools like Slack, getting straight to the point, eliminating jargon and acronyms, using hashtags to communicate more clearly, and making communication searchable. By doing so, Zapier aims to create a productive and efficient remote work environment where everyone can thrive.