Nora Abousteit successfully transitioned her business CraftJam from in-person classes to online classes, dubbed WebJams, during the COVID-19 crisis. To achieve this, she followed a set of guidelines that included automating processes with Zapier, having a detailed "run of show" and operational manual, measuring success through customer feedback and Net Promoter Score (NPS), and making customers happy by being proactive and welcoming. Nora's approach prioritized flexibility, adaptability, and continuous improvement, ensuring that her business not only survived but thrived in the online environment. By focusing on these key elements, she was able to maintain a high level of quality and customer satisfaction, ultimately leading to the expansion of her market to include people worldwide.