A business owner can build a connected audience by sharing their story, which can help them stand out, build trust, and create deeper connections with their marketing messages. To do this, they need to brainstorm the generations of their business, creating a hierarchy of challenges that connect to universal truths others have experienced. They then show the chasm between then and now, showcasing their personal experiences and how they've overcome pain points, and finally share their epiphany strategically, using a narrative arc to convey their story. This approach can help businesses build trust with their audience and inspire authentic relationships.