Marshmallow Streaming, an Illinois-based home entertainment company, had a manual 20-step sales cycle that hindered their growth due to the lack of automation and integration with various apps. The co-founders, George Kontos and Christopher Maciejczyk, implemented Salesforce as their CRM but struggled with disjointed ecosystems of specialty apps. They found Zapier, an integration solution on the Salesforce app exchange, which provided a cost-effective and user-friendly way to automate their sales cycle, reducing manual work and freeing up sales staff to focus on growing the business.