I'm Plushcap, here's a summary of the text: Asking generic or poorly phrased questions can lead to unhelpful and misleading feedback. Specific and pointed questions that encourage honest responses are more effective in gathering actionable insights. By asking questions with specific outcomes or actions in mind, you can gather concrete data and make informed decisions about product improvements. Additionally, observing users interacting with your product can provide even more valuable feedback than asking them questions.