At Zapier, they have a trick for leaning toward "no" when faced with work requests, using text expander apps and pre-written snippets to help prioritize tasks and avoid burnout. The goal is to consider priorities and opportunity costs before agreeing to something, rather than defaulting to yes due to empathy or a desire to please others. By automating the process of saying no through pre-written snippets, team members can more easily manage their workload and maintain focus on important projects.