As a small SaaS business, finding product-market fit is crucial to carve out a niche in crowded markets with big companies. Product-market fit is about identifying a specific audience and ensuring that your product meets their needs, rather than just selling features. Three strategies can help achieve this: conducting customer interviews to understand the audience's problems and needs; observing customers using your product to identify areas for improvement; and shaping your product through customer support by gathering feedback and eliminating unnecessary features. By focusing on the actual work being done by your customers, you can discover your product-market fit and create a clear direction for your business.