As a fully remote team, Zapier has learned that success relies on three key ingredients: a capable and trustworthy team, the right tools to facilitate communication and collaboration, and well-defined processes to ensure structure and direction. The company's journey began with its founders working remotely due to their different schedules and bootstrapping efforts, eventually growing into a 300-person team spread across 28 countries. Zapier has developed a unique approach to managing remote teams, prioritizing hiring doers, trusting the people they hire, and assembling a team that can execute in a remote environment. The company uses various tools such as Slack, Async, GitHub, 1Password, Coda, Zoom, HelloSign, and Help Scout to facilitate communication, collaboration, and productivity. Key processes include weekly hangouts, pair buddies, weekly 1:1s with managers, a culture of accountability, building culture in person, and automating repetitive tasks whenever possible. By implementing these strategies, Zapier has been able to maintain its success as a fully remote team while scaling its operations.