As a Zapier executive assistant, Cortney shares her insights on how technology can complement human skills in an executive assistant role. She emphasizes that automation and online tools can help with tasks such as scheduling meetings, automating repetitive email responses, organizing files, and tracking important dates. Cortney suggests using Zapier's no-code automation tool to connect apps into workflows, automate tasks, and make the most of technology while still leveraging human skills like matching writing tone and style, triaging emails, and providing personal attention to executives. By automating routine tasks, executive assistants can focus on high-value tasks that require human intervention, such as preparing for meetings and creating meeting notes. Cortney also shares her favorite tools, including Postable for sending celebratory cards and BirthdayBot for digitally-inclined teams, to help with tracking important dates and celebrating employee milestones.