We are the people behind customer support, and we know that when you're contacting us, something is likely frustrating you. We want to turn upset users into enthusiastically satisfied customers. However, there are a few things we've been keeping quiet on. When calling us isn't always the best way to get support, as it can be more expensive than other options like chat or email. Taking proper screenshots is also crucial for troubleshooting, and we prefer images attached directly to emails rather than Word documents or phone pictures. We love GIFs, especially of cats, which can brighten our day and make your day better. When writing into support, being descriptive about the problem you're having is key, using the WHIP acronym: What's Happening, How does it happen, Is it urgent, Pictures? And customer support isn't entry-level work - we have a lot to offer in terms of growth and skills. We are people, just like you, with humanity and problems, but we want to do our best job and help you be successful.