Company
Date Published
Author
Elena Alston
Word count
916
Language
English
Hacker News points
None

Summary

You can automatically schedule the creation of your own Zendesk tickets using Zapier's automated workflows, also known as Zaps, which helps you stay on top of regular support tasks such as debugging and maintenance without forgetting them, while delivering exceptional customer service. To set up a Zap, you need to log in to your Zapier account, set your timezone, connect your Zendesk account, and create a trigger that sends the information from one app to another. You can then customize what data is included in the ticket, who it's assigned to, and where it will be placed in Zendesk. With this automated workflow, you'll receive a monthly ticket created for you, so you can get ahead of your general support tasks without missing a beat.