A team's internal knowledge is often built up over weeks or years of conversations in a communication platform like Slack. To avoid repeating the same questions and make documentation more accessible, teams can set up automated workflows using Zapier to create an internal FAQ or turn individual messages into permanent additions to their help site. By connecting Slack with Google Docs or other note-taking programs, teams can easily append messages to documents, creating a running reference doc that can be referred back to as needed. Additionally, teams can use Zapier's workflow automation capabilities to create new documents from Slack threads, building a content library for collaboration and knowledge sharing.