Here's a neutral and interesting summary of the text in one paragraph: Chatbots have improved significantly since their initial attempts, with many small businesses using them to better serve customers and increase engagement. To build an effective bot, business owners recommend answering common questions, keeping features simple, and not overloading the bot with too much functionality. However, it's essential to remember that bots don't replace human interaction entirely, but rather supplement it by directing users to actual people when necessary. Building a bot can be challenging, so joining online communities or forums for support is also recommended. Once built, connecting the bot to other business apps can automate tasks and enhance its functionality.