Social Intents` is a tool that transforms existing messaging apps into chat support channels, allowing customers quick access to support teams through platforms like Slack or Zoom. It provides features such as pre-chat surveys and proactive chat invites to reduce customer friction and help teams resolve issues faster. To further enhance the experience, `Social Intents` integrates with `Mailchimp` for NPS surveys, enabling teams to collect customer feedback more efficiently by automatically updating subscribers when a chat is closed. Additionally, customers can use `Zapier`, a workflow automation software that supports thousands of apps, to automate tasks and build custom workflows with `Social Intents`.