I've summarized the key points of the text in a single paragraph: Small and medium-sized businesses often struggle with productivity due to inefficient processes. The author, Kelly Goss, discovered Zapier, which enabled her to automate manual tasks and empower staff to focus on high-value activities. She now works as a business process automation specialist, helping clients improve their business processes with automation using workflow management best practices such as identifying opportunities for automation, simplifying existing processes, creating an automation plan, executing the plan, reviewing and refining it. The author emphasizes the importance of continuous improvement cycles, collaboration, and documentation to ensure successful implementation and ongoing optimization of automated processes.