Company
Date Published
Author
Chris Hawkins
Word count
3949
Language
English
Hacker News points
None

Summary

Live chat is no longer just for customer support, but also for sales, lead nurturing, and customer engagement. To find the best live chat app for sales, I evaluated dozens of platforms and tested them to determine which ones are ideal for different use cases and budgets. The top seven live chat apps for sales are Tidio, HelpCrunch, Drift, Intercom, Zoho SalesIQ, LiveChat, and Freshdesk Messaging. These apps offer dynamic features such as personalized and targeted automations, integrations with existing tech stacks, productivity features like canned responses and co-browsing, reporting tools that track marketing/sales performance, and lead scoring capabilities to prioritize qualified leads. The best live chat app for sales will depend on your specific business needs, budget, and use case. Some apps, such as Drift and Intercom, offer automated personalization tools, while others like Tidio and HelpCrunch provide pre-built sales chatbots. LiveChat offers a la carte feature pricing, allowing businesses to start with the features they need and add more later. Freshdesk Messaging provides solid functionality for both sales and customer service, making it an ideal choice for companies needing a balance of both. Ultimately, the best live chat app for sales will depend on your unique business needs and goals.