Small business owners are facing significant challenges due to the COVID-19 pandemic, including making permanent changes to their businesses, working irregular hours, and adjusting to a rapidly changing economic landscape. The effects of the pandemic on small businesses have led to increased reliance on technology, with over half of respondents saying they're using more tools and software to run parts of their business. Many small business owners are looking for ways to eliminate repetitive tasks, which can save them time and increase productivity. Despite this, many respondents feel intimidated by the idea of improving their tech skills or know there are better tools available but don't know what they are.