The text discusses the challenges of managing contract workers, particularly when it comes to collecting W-9 forms for tax purposes. It highlights how this task can be time-consuming, especially when working with multiple contractors or vendors. The article then introduces a Zapier solution that automates this process using QuickBooks Online and Gmail, allowing businesses to streamline their administrative work and reduce the burden of manual data collection. By setting up an ultra-time-saving W-9 Collection Zap, businesses can easily implement this automation and save themselves valuable time.