These days, more and more customers prefer to interact with businesses through messaging, and platforms like Telegram offer a great way to foster customer engagement without extra manual work when paired with workflow automation software like Zapier. With Zapier, users can create automated workflows that power their customer interactions, sales processes, and more by combining user interfaces, data tables, and logic with thousands of apps. This allows businesses to automate tasks such as confirming new orders via text message, staying up-to-date on form submissions, getting notifications for new spreadsheet data, and sending messages based on webhooks. By leveraging these automated workflows, businesses can make managing customer communication easier, improve the customer experience, and focus on what matters most - growing their business.