Automating workflows with the app automation tool Zapier has helped a two-person law firm, Chi City Legal, from Chicago, manage their administrative tasks more efficiently, allowing them to focus on clients and cases rather than busy work. The team uses multi-step Zaps that connect multiple applications, such as Trello for project management, Gmail for email communication, Google Sheets for script writing, Xero for invoicing, and Gravity Forms for client submissions. By automating these tasks, the firm has been able to take on more clients, keep costs low without a massive administrative team, and give more attention to cases.