PagerDuty is a leading tool for helping IT teams resolve issues quickly, but as operations grow, it can be challenging to keep up with scaling processes and tools. Automation plays a crucial role in creating smooth systems that grow with the team. By pairing PagerDuty with Zapier, users can automate key parts of their workflow, integrate with thousands of apps, and build secure, automated systems for business-critical workflows. The article highlights various Zap templates that can be used to automate tasks such as triggering new incidents, monitoring chat channels, collecting email reports, and duplicating incidents on other platforms. These automations help teams work faster, minimize downtime, and earn customer trust.