Jira Software is a project management tool designed for software development teams, particularly Agile teams, with features that can be applied to various types of teams and workflows. Automation through Zapier can enhance the Jira experience by connecting the development process to other tech stack components, improving efficiency and reducing admin work. Zaps are pre-made workflows that can automate tasks such as creating issues from forms, team chat messages, other bug/tracking tools, task management tools, and email, ensuring timely visibility and notification of issues across teams. Zapier connects with thousands of apps, including Google, Salesforce, and Microsoft, allowing users to build secure, automated systems for business-critical workflows.