Automating tasks in Jira Service Management can help IT, dev, and service teams quickly resolve customer issues and free up time to focus on more critical work. Zapier is a popular platform for workflow automation that integrates with thousands of apps, including Google, Salesforce, and Microsoft. By using Zapier's Zaps, users can automate tasks such as duplicating Jira requests in other project management tools, creating notifications in Slack or email, and even automating the creation of new Jira requests from form responses or webhooks. With automation, teams can resolve customer issues faster and improve their overall productivity.