IT professionals play a crucial role in ensuring companies operate efficiently by automating workflows, protecting information, and troubleshooting issues. An automation tool like Zapier allows IT professionals to create automated workflows, known as Zaps, to automate apps and reduce manual work. These Zaps can be used to automate employee onboarding and offboarding processes, build systems and connect platforms across the company, automate lead management for sales teams, streamline processes for accounting and human resources, and build an internal alert system. Additionally, Zapier's webhooks feature enables IT professionals to create automated workflows even if there is no existing integration with a specific app. By using Zaps, IT professionals can reduce errors, improve productivity, and focus on problem-solving for end-users.