Snap Kitchen, a meal kit service that delivers pre-prepared healthy meals, has leveraged automation tools like Zapier to streamline its operations and improve efficiency. Under the guidance of Chief Technology Officer Scott Brittain, Snap Kitchen has automated various processes, such as managing customer feedback, using Slack for customer support, and tracking Freshdesk tickets. By integrating these tools with Zapier's automation capabilities, Scott's team was able to create quick solutions while figuring out new processes, ultimately freeing up time to focus on building better features for the app and entire business. The introduction of Zapier has enabled Snap Kitchen to scale its operations more easily and become a food-tech company, supporting special diets like vegan and paleo, and offering a seamless ordering experience through its iOS app.