Google Forms is a flexible tool for gathering information from customers and coworkers about various topics, but manually handling queries can be unreliable and time-consuming. Using AI and automation with Zapier and OpenAI can streamline this process by generating automatic responses to questions submitted through Google Forms. The workflow involves connecting Google Forms to OpenAI, setting up an automated response, and either storing the response in a Google Sheet for review or sending it directly as an email. Users can customize the response format and add data from previous steps using Zapier's interface. With this integration, businesses can automate their lead responses and improve customer engagement.