The use of artificial intelligence (AI) in customer service is becoming increasingly common, with companies using AI to supplement their human agents and improve the efficiency of their support processes. AI can help automate simple resolutions, reduce wait times, and provide more personalized experiences for customers. However, there are also risks associated with the implementation of AI in customer service, such as privacy concerns and the need for specialized training for team members. Many companies are using a variety of tools and platforms to integrate AI into their customer service operations, including chatbots, generative AI software, native CRM tools, and automation platforms like Zapier. By implementing AI-powered solutions, businesses can improve customer satisfaction, reduce costs, and gain valuable insights into customer behavior.