Vonage Cloud Runtime is a platform that allows developers to create, run, debug, and deploy components or full applications directly within the cloud, leveraging features such as a library of application templates and a fully featured IDE. This enables the support team to quickly reproduce problems, debug them in real-time, and find solutions, resulting in faster turnaround for support tickets and increased collaboration with customers. By utilizing this platform, developers can create test environments rapidly using pre-built templates and share working solutions directly with customers or engineering teams.