During the 2020 U.S. elections, Twilio's secure Customer Engagement Platform is expected to experience a significant surge in demand due to COVID-19's shift towards digital mediums for voter engagement. To ensure fair access to its network, Twilio has implemented a Heightened Awareness Period from October 2, 2020, through November 4, 2020, allowing customers to add up to 1,000,000 additional U.S. 10-digit Long Codes. The platform's maximum account-level rate limits for SMS throughput have also been set at 2,000 MPS for customers with fewer than 100,000 codes and 4,000 MPS for those with more. This strategy aims to protect the network while providing a reliable experience for political candidates and civic organizations. Twilio prioritizes transparency and partnership to enable engaging digital communications at scale during this critical time.