Twilio Flex is a Programmability-based solution used by companies like Scorpion to solve contact center challenges. Scorpion, a full-service digital marketing and technology company, built an in-house contact center solution before deploying Twilio Flex for their agents who field chat inquiries on behalf of businesses nationwide. With Twilio Flex, Scorpion was able to create a custom agent dashboard that surfaces valuable data from their own databases seamlessly within the interface, eliminating the need for their own Redux store management. The company's developer, Josiah, has built a successful instance of Twilio Flex that supports over 10,000 chats per week and is constantly iterating on new features. Scorpion's custom dashboard allows agents to quickly see if the business they are representing is open or closed, showcasing the importance of sweating the details in creating the right customer experience with Twilio Flex.