The new Call Recording Controls feature from Twilio allows developers to control when and how recordings are made, giving them flexibility in managing customer conversations while ensuring compliance with privacy regulations. With this feature, developers can start, stop, pause, and resume recordings using a simple API, which is now available for all customers. This enables the collection of Personal Identifiable Information (PII) without storing it in the recording, ensuring a balance between post-call analysis and data protection. The feature also supports customer consent prior to recording, making it easier to ensure compliance with laws and regulations. Additionally, there are no additional charges beyond the current recording platform pricing, which is $0.0025 per minute.