The UK hospitality industry is reopening after the COVID-19 lockdown, requiring establishments to capture customer information and keep it secure for 21 days. Many businesses are using manual methods, which pose hygiene and security risks. Twilio Consulting Partner Zing has implemented a solution using Twilio SMS, Chat, Studio, and Autopilot to support NHS Test and Trace service, allowing customers to register via text or WiFi chat. This method ensures accurate information capture while minimizing data exposure. The initiative has been successful, with other pubs signing up and the company offering free access to the first 10 UK hospitality companies.