Twilio Flex is being used by nonprofit organizations to modernize their crisis hotlines, providing multichannel options to reach people where they feel most safe, full customizability to tailor the platform to unique needs, powerful reporting and analytics to track key performance indicators, and supervisor tools to increase the likelihood of successful interventions. By leveraging these features, nonprofits can empower themselves to serve more people, reduce response times, and improve quality of care, ultimately saving lives. With its Impact Access Program, Twilio offers significant discounts on Flex and other products for social impact organizations, making it easier for them to access the technology they need to succeed.