The Flex Boost program, launched by Twilio, aims to provide technical, operational, and financial resources to contact centers impacted by COVID-19. It offers extended free hours, technical resources, and operational guidance to help organizations quickly transition to work-from-home models. The program includes 10,000 free Active User Hours per month for up to three months, and an additional 20,000 hours for public benefit projects until August. Twilio has also created tutorials, guides, plugins, and sample code to facilitate the deployment of Flex with Flex Boost, as well as operational resources such as expert interviews and articles on best practices for managing a distributed workforce during a crisis.