This article discusses how to integrate Wix Answers Knowledge Base into Flex by enabling agents to access information efficiently. The integration involves setting up a manual knowledge base search within the Flex single page UI and using media streams to fork the audio stream in real-time to Google's Speech to Text API for automatic transcription of calls, ultimately searching for keywords from the conversation in the integrated knowledge base. To achieve this, developers need a free Twilio account, Twilio CLI, Flex Plugin CLI, and a Wix Answers KnowledgeBase, which can be created using Twilio's instructions or Wix's own interface. The integration allows agents to complete manual searches directly into the knowledgebase, making it easier for them to answer customer questions efficiently.