Twilio has launched a pilot program for chat attachments in its Twilio Flex contact center platform, allowing users to share images and files during chat interactions to provide additional context and support. The feature is currently available as a pilot release and requires specific version updates and configuration changes. Users can programmatically extend the feature by modifying settings such as maximum file size and accepted file extensions. Additionally, developers can use the Actions framework and clipboard API to automate tasks and replace existing behavior. Twilio is offering $5,000 worth of free Flex Hours to help users get started with the platform. The company invites users to share their implementations and build new applications using the pilot feature.