The COVID-19 pandemic has accelerated the adoption of remote work arrangements in contact centers, with many organizations rapidly transitioning their agents to work from home using cloud-based solutions such as APIs. The challenges faced by these organizations include slow deployments, operational risk, and poor coverage, but successful implementations have shown that it is possible to set up remote contact center agents quickly and efficiently. To mitigate the impact of adopting new technology, it's essential to evaluate productivity improvements, define procedures, and measure performance. By leveraging APIs and programmable contact center platforms, organizations can expand their coverage, balance traffic among different locations, and support peak request volume when needed. The example of Twilio Flex Boost, which provides up to $100,000 in free Active User Hours to impacted organizations, highlights the importance of cloud-based solutions in enabling remote work arrangements during a crisis.