Company
Date Published
Author
Lehel Gyeresi
Word count
414
Language
English
Hacker News points
None

Summary

Twilio Flex is partnering with Glance to provide a validated integration for visual engagement sharing and collaboration, enabling agents to view a customer's screen in real-time, facilitating quicker resolution of issues. This integration allows Twilio Flex customers to launch Glance Cobrowse with 1-Click Connect, providing secure and seamless interactions across multiple browsers and devices. The solution also offers flexible deployment options, allowing users to customize the display of the Glance window on their desktop. With this integration, Twilio Flex customers can easily engage customers, resolve issues quickly, and improve the overall customer experience.