Gartner has recognized Twilio as a Leader in the 2024 Magic Quadrant for Communications Platform as a Service (CPaaS) for the second year in a row. This recognition is based on Twilio's "Ability to Execute" and "Completeness of Vision." The company placed first in four out of six Use Cases, including AI-powered operational efficiency, customer engagement, and fraud management. Twilio's broad set of capabilities, investments in R&D, and work with ISVs and partners have contributed to its placement as a Leader. Gartner views CPaaS as a critical component for companies to succeed in the digital economy, predicting that 90% of global enterprises will leverage CPaaS by 2026.