The Flex Playmaker Expert Voice #2 – The Partner Ecosystem Team is a series of interviews that delves into the world of Twilio's Flex, a leading Customer Engagement platform. The team, led by Elliot Goldwater, Senior Director of Business Development and Partnerships, aims to accelerate time-to-value for customers through curated and trusted partner solutions. They have assembled an amazing cross-functional team with perspectives from product, engineering, sales, marketing, and business development. The team's mission is straightforward: to help customers build a contact center that meets their specific needs without being tied to the vendor's roadmap. With a focus on programmability and control, Flex lends itself well to a robust ecosystem of partners. The team has made significant progress in the past year, with numerous great partners joining the Flex Ecosystem, but they're just getting started. They're looking to expand their breadth and further activate existing partners, with a goal to double down on partner ecosystem growth in 2021.