Twilio has announced that its fully programmable contact center platform, Twilio Flex, is now generally available. The platform offers easy onboarding, connectors to Salesforce and Zendesk, a plugin framework, flexible pricing options starting at $1 per active user hour, and the ability for customers to build and customize their own contact centers. With Flex, users can deploy instantly, integrate quickly, deliver a true omnichannel experience, gain complete visibility and control over interaction data, and run their entire contact center on Twilio's cloud infrastructure. The platform is designed to give users the flexibility to change absolutely anything at any layer of the stack, allowing them to build what they need without constraining decision-making. Twilio has also launched two new products, Autopilot and <Pay>, which enable automation and secure payment processing for contact centers.