Sachin Medhekar, a developer from Laguna Niguel, California, built a messaging platform using Twilio Programmable SMS to connect people experiencing homelessness in Los Angeles with critical support services. He noticed that outreach efforts were limited by his physical presence and saw an opportunity to share information more broadly through SMS messages. The platform has been effective in increasing attendance at service events, with 30-50% of recipients attending, and has helped individuals access resources such as case workers, meals, showers, and housing. Medhekar's project aims to increase awareness of services and connect people to the resources they need, with over 4,000 messages sent monthly. To address homelessness, readers can get educated about facts and misconceptions, support low-income and supportive housing developments, vote for compassionate lawmakers, and volunteer with local nonprofits. Medhekar encourages developers to validate ideas with stakeholders and solicit feedback from them, as well as identify small incremental changes that can make a difference in the nonprofit sector.