This text discusses the configuration of a contact center using Twilio's Flex platform, which allows developers to create custom contact centers with advanced features such as skills-based routing. The author outlines a step-by-step guide on how to set up two new queues (TaskQueues) for customer service and employee service, and configure workflows and skills to route calls accordingly. They also cover the creation of a user interface (UI) and studio flows to manage the contact center's workflow, as well as configuring phone numbers and testing the setup. The goal is to provide a basic example of how to create a contact center with skills-based routing using Flex.